Full refunds we always give
Contact us within 14 days of purchase and we will refund the full amount you paid when:
- You haven't downloaded the item yet and changed your mind.
- Files are missing, corrupted or won't open, and we can't fix it within 3 business days.
- The product is materially different from its description (for example fewer designs or formats than listed).
- You bought the same item twice by mistake.
- You paid but could not reach your download page and we could not restore access.
Approved refunds are always for the full amount you paid for the item.
When we cannot refund
- Change of mind after the item has been downloaded. Download records on our side show whether files were downloaded.
- Problems caused by software or machine settings when the files work as described (we are still happy to help you get them working).
- Requests made more than 14 days after purchase, unless the law where you live requires otherwise.
- Discounts or coupons you forgot to apply. Coupons cannot be added after an order is placed.
Bundles
A forged bundle is one product. If a bundle qualifies, we refund the whole bundle. If you have already downloaded some of its worlds, we may offer a partial refund for the worlds you have not downloaded instead of a full refund.
How to ask for a refund
To ask for a refund, email help@levatv.com with your order number (shown on your order page) and a short description of the problem. We reply within 2 business days.
Refunds are paid through TagadaPay to your original payment method. Your bank usually takes 5–10 business days to show the money.
TagadaPay may also refund you directly for payment errors, such as a duplicate or unrecognised charge.
Cancellations
All purchases are one-time payments. There are no subscriptions to cancel and you will never be charged again automatically.
Because files are delivered instantly, an order cannot be cancelled after payment. If you have not downloaded it yet, simply ask for a refund as described above.
EU, UK and similar consumer rights
Consumers in some countries normally have 14 days to withdraw from an online purchase. For digital content, that right ends when the download starts, if you agreed to that. At checkout we ask you to confirm that you want immediate access and understand you lose the withdrawal right once you download.
This does not affect your legal rights if files are faulty or not as described. Those rights apply in addition to this policy.
Disputes and chargebacks
Please contact us before opening a card dispute. Most problems are solved within a day. If a dispute is opened, we will provide TagadaPay and our payment processor with the order details, your acceptance of our terms at checkout and download records.
Version 2026-11-04